Terms & Conditions

1. OUR CONTRACT
If you are a consumer (i.e. not dealing as a business with us), hotel vansh (we/us) sells all rooms and extras to you subject to these terms.
A contract is formed between you and hotel vansh when we issue you with a booking payment receipt number for your room and extras (if applicable). No booking shall be binding on hotel vansh until we issue you with a booking reference number.
Management reserve the right to cancel any booking.

2. YOUR BOOKING
You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then hotel vansh will terminate your booking and retain any money paid to us for such booking.
You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
You can only make a booking if you are 16 years old or over. If you arrive at the hotel and are under 16 years of age you will not be permitted to stay alone.
You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings.
We offer certain extras when you make your booking. The room rate excludes any extras unless we
expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.

3. RATES & PAYMENT
The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.
All payments are due in full at the time of booking unless otherwise advised by hotel vansh.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a hotel vansh.

4. CHECK IN & CHECK OUT
All foreign guests must provide passport identification at check in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (drivers license or aadhar is preferred).
You can check in from 2pm on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Manager. This service is subject to availability.
You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a hotel vansh.

5. ROOMS
Maximum occupancy for rooms is clearly stated online at hotelvansh.com during the booking process.
Guests abusing these guidelines will be required to purchase another room at the published daily rate.
In addition to the maximum room occupancy as stated online at hotelvansh.com, one child under
the age of 8 years old is permitted per room.
You will not leave children unattended in any rooms or public areas at any times.

6. BOOKING CANCELLATION
Cancellations can be made free of charge up to 24 hours prior to check-in, which commences at
12:00 local time on the date of stay.
All room nights cancelled less than 24 hours prior to check-in will be charged 1 nights penalty.
In the event of cancellation, any add-on purchases (i.e. non-room) will be fully refunded.

7. BOOKING MODIFICATION
Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 12:00 local time on the date of stay.
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.

8. GROUP BOOKING
Bookings made for either 5+ rooms OR 15+ nights will be treated as a Group Booking.
If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 30 days of your arrival date, we will not refund any money you have paid to us.
Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment.

9. QUESTIONS & COMPLAINTS
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 24 hours.

10. HOTEL GUARANTEE
In a world where many hotels talk the talk but few actually walk to the walk, we understand how frustrating
it is to pay for something you didn’t expect or enjoy.

Hotel Vansh aims to protect its customers. Our moto is to serve our customer's needs everyday to the best of our abilities.

Payment Refunds will be made only to the registered booking credit or debit card. There will be no cash payments Refunds.